When you make a payment through Stripe or otherwise accept these Terms online, you confirm that you have read, understood, and agree to these Terms of Service. These Terms form a legally binding agreement between you (the Customer) and Trueframe Studio Oy (“Trueframe”).
“Service(s)” refers to Trueframe’s proprietary AI video production, AI photo production, and related software platform functionalities, made available on a software-as-a-service (SaaS) basis.
“Product(s)” refers to discrete deliverables such as AI-generated videos, images, or other media produced through the Services as specified in the applicable Order.
“User(s)” shall mean individual end-users authorised by the Customer to access and use the Services. -
“Customer Data” means all data and content uploaded, input, shared, or otherwise made available by or on behalf of the Customer in connection with the use of the Services.
“Agreement” refers collectively to these Terms and any applicable Order(s).
Trueframe grants the Customer a non-exclusive, non-transferable, limited, revocable right to access and use the Services solely for the Customer's internal business purposes, subject to the terms of this Agreement and any usage restrictions set forth in the relevant Order.
The Services include access to Trueframe's platform as well as delivery of AI-generated video and photo content, along with support as set forth herein.
Trueframe may continuously develop and update the Services. Trueframe reserves the right to make modifications that do not materially diminish the core functionality of the Services without prior notice. Substantial changes will be notified at least fourteen (14) days in advance.
The Customer shall:
The Customer shall not (i) reverse-engineer, decompile, disassemble or otherwise attempt to derive the source code of the Services, (ii) sublicense or resell the Services, or (iii) use the Services to develop a competing product or service.
All intellectual property rights, including but not limited to copyrights, trade secrets, trademarks, and database rights in and to the Services, are and shall remain the exclusive property of Trueframe or its licensors.
The Customer retains all rights to its own Customer Data. The Customer grants Trueframe a limited, non-exclusive, royalty-free license to use Customer Data solely for the purpose of delivering the Services and in accordance with the Data Processing Addendum.
Trueframe shall have the right to collect and analyse anonymised usage data to improve the Services and for statistical purposes, provided such data does not identify the Customer or any individual.
In connection with the processing of personal data, the Parties shall comply with all applicable data protection legislation, including the EU General Data Protection Regulation (EU 2016/679, "GDPR").
Where Trueframe processes personal data on behalf of the Customer, it does so as a data processor and the Customer shall be deemed the data controller. The rights and obligations related to such processing are set out in a separate Data Processing Agreement, which forms an integral part of this Agreement.
Trueframe endeavours to maintain availability of the Services 24/7, excluding planned maintenance notified reasonably in advance.
This SLA does not guarantee uninterrupted or error-free operation, but defines the minimum level of support commitment.
Fees are specified in the applicable Order. Unless otherwise agreed:
Payments made via Stripe are considered final unless otherwise required by law.
Trueframe may suspend the Services for non-payment following seven (7) days' written notice. Fee changes shall be notified ninety (90) days in advance.
Each Party undertakes to maintain the confidentiality of all information received from the other Party marked or reasonably understood to be confidential (“Confidential Information”), and to not disclose such information to third parties or use it for any purpose other than as required to perform under this Agreement.
This obligation shall survive for three (3) years following termination.
The Services are provided “as is” and “as available”. To the fullest extent permitted by law, Trueframe disclaims all implied warranties, including merchantability and fitness for a particular purpose.
Trueframe does not warrant that the Services will be uninterrupted, error-free, or free from vulnerabilities.
Each Party shall indemnify, defend, and hold harmless the other Party against any claims, damages, liabilities, or costs (including reasonable legal fees) arising out of: (i) breach of this Agreement, or (ii) violation of applicable law.
Trueframe’s liability shall not apply to any claims arising from: (a) unauthorised modification of the Services by the Customer, or (b) use of the Services in combination with other products not provided by Trueframe.
Except in cases of gross negligence, wilful misconduct, or breach of confidentiality or data protection obligations:
This Agreement enters into force upon Customer’s acceptance and remains in effect for the duration of the agreed subscription term.
Either Party may terminate the Agreement:
Upon termination:
Neither Party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, strikes, or governmental restrictions.
This Agreement shall be governed by and construed in accordance with the laws of Finland, excluding its conflict of laws principles.
Any dispute, controversy or claim arising out of or relating to this Agreement shall be finally settled by arbitration in accordance with the Rules of the Finland Chamber of Commerce. The seat of arbitration shall be Helsinki, Finland. The language shall be English.
Trueframe Studio Oy
Email: admin@trueframestudio.com